FAQ

About Our Service

Which languages does the doctor speak?

English.

Will my information be kept confidential?

Absolutely. We will not share your information with any 3rd parties under any circumstances.

How much does the consultation cost and what does the fee cover?

We offer three types of appointments. To learn which is best for you check out our How It Works page. The fee covers the cost of the consultation with Dr. Handler and the prescription for LDN. The fee does not include the cost of buying the medication.

How do I sign up?

Check out our video guide on making an appointment: https://www.youtube.com/watch?v=bs2JzNlQai0

Can I change my appointment at the last minute?

We ask that you give 24 hours notice of any changes by contacting us via the contact form or by email to info@ldndoctor.com.

What happens if my appointment time ends before I have all my questions answered?

Because Dr. Handler reviews your answers on the Intake Form before the appointment, most sessions provide enough time to answer your questions. However, if you need to, you may schedule additional time with Dr. Handler. We recommend that you write all of your questions down before the appointment so that you will make efficient use of your time with the doctor.

If the doctor recommends that for some reason I should not use LDN, will I receive a refund?

Once you complete the Intake Form, we review it to ensure there is no obvious reason why LDN could not be prescribed for you (such as using opiates etc). In very rare cases, Dr. Handler may decide after a consultation that it is not in your best interest to receive LDN. In that case, Dr. Handler will utilize the time to suggest some alternatives. We cannot refund you for time spent discussing your case with Dr. Handler.

What happens if I miss my appointment?

All payments are non-refundable.

If my appointment ends earlier than expected, can I ask Dr. Handler about other unrelated medical issues?

Yes you can. Dr. Handler is available to answer all your medical questions in the allotted time.

How will I receive the LDN?

We will send the prescription electronically via secure transmission to a pharmacy that accepts electronic prescriptions, and ships to your state. The pharmacy will be in touch with you to arrange payment and shipping/pick-up. Please note the pharmacy may charge a delivery fee.

If I am a returning client do I need to fill out another Intake Form?

No, you do not need to complete another form. If however, any of your information has changed, please notify Dr. Handler at the beginning of your consultation.

Will my insurance cover the cost of my appointment?

We don’t accept insurance nor do we submit insurance claims. Most insurers will not cover the cost of your appointment or your LDN prescription. If you wish to submit an insurance claim, we can update your receipt with a single CPT code. We cannot provide a detailed time breakdown for multiple CPT codes.

Online Consultation – Technical Questions

How will my appointment with the doctor take place?

At the time of your appointment, use Google Chrome or Firefox browsers and enter the doctor's waiting room at https://doxy.me/ldndoctor. Enter your name, and the doctor will start a video session with you at the assigned time.

If I don’t have a webcam, can I still use this service?

Unfortunately not. Please obtain a webcam or use your smartphone to connect with our doctor.

Can I use my mobile device for the video appointment?

Yes! At the time of your appointment, use Google Chrome or Firefox browsers and enter the doctor's waiting room at https://doxy.me/ldndoctor.
If you are an iOS user (iPhone or iPad), you have to download doxy.me app from AppStore. When asked for a “Room url”, enter ldndoctor and you will be connected.

Is the video session secure?

Yes! We use doxy.me for video appointments. doxy.me is a secure HIPAA compliant video service for telemedicine.

Is there a way to check if I have the right set-up for the online video before the consultation?

Yes. Click here to run a pre-test with the Doxy.me system.

More About LDN

How much does LDN cost?

The price varies by pharmacy but you can expect to pay somewhere between $30-$50 per month depending on the pharmacy and the dose of LDN that you are prescribed.

Where can I learn more about LDN (such as side effects, how long after I start LDN should I start seeing results, and more)?

Feel free ask Dr. Handler during your consultation or check out www.LDNscience.org for answers to all LDN questions.

I am using opiate painkillers. Can you still prescribe LDN?

LDN is not compatible with opiate-type pain-killers. If you are using these, you will have to wait 24 - 48 hours after stopping their use, before starting LDN. We don’t prescribe LDN for patients who are actively using opiate pain-killers. If your physician plans to discontinue your use of opiate painkillers, you may book an appointment with us on the understanding that you will begin LDN only after the opiate pain-killers are discontinued.